Delivery & Returns

Delivery Options To Suit You

Thanks to our global shipping partner, Global-e, we ship to over 200 destinations.

Shipping costs will be calculated at checkout.

Returns, Refunds & Exchanges

For details on international returns, please see our international returns policy

Discreet Delivery

What will my package look like?

All orders are sent with the non-descript return address name of “Gold Group House” instead of “Ann Summers”. Products are mailed in bubble-wrap envelope or a plain box (depending on the nature and/or size of your order).

There’s also no need to worry about your bank statement as your transaction will show as ‘AS Ltd’.

There are no markings on the back or side of your parcel. The only markings are your address label on the front, which appears as below, and a courier sticker depending on the service used.

Ann Summers discreet delivery

Can you ship this item to my country?

Please click on the flag icon at the top of our homepage and select your country *

Select the item that you wish to purchase and go to checkout.

If there are any shipping restrictions, or we are unable to ship this product to your country, you will not be able to checkout and pay for the item.

How long does it take to deliver to my country?

Delivery times depend on:

Destination country

Shipping method selected

You can choose between different shipping options at our checkout.

An estimated delivery time and cost will be displayed for each option.

There is no guaranteed delivery date for orders sent via postal services.

Delivery dates quoted at checkout are an estimation only.

We aim to meet the delivery times quoted but during busy periods, deliveries may take a little longer.

Occasionally circumstances beyond our control, such as extreme weather conditions or customs inspections, can result in delivery delays.

How much will it cost to ship to my country?

Please click on the flag icon at the top of our homepage and select your delivery country. *

Shipping costs are calculated automatically at checkout and depend on:

Destination country

Size/weight of the package

Shipping method selected

We offer several different shipping methods including airmail, standard courier and express courier.

The prices for each available option will be displayed at checkout.

I’ve got more questions……

For more information please see our customer help pages.

INTERNATIONAL RETURNS POLICY

How do I return my item(s)?
You can return unwanted products within 30 days of receipt for a full refund. All items returned must be in their original unopened packaging with all labels and tags still attached. Due to hygiene and security reasons, certain items can’t be returned unless faulty, unfit for purpose, not as described or of an unsatisfactory quality. The following items are non-returnable, unless in their original packaging and unused:

Books
Condoms
Lubricants
Massage oils
Lingerie/underwear, where the hygiene patch has been removed
Cosmetics or edibles where the security seal has been broken.

Repack the item in its original packaging or suitable alternative.
Complete the returns form that was sent with your order and select a reason for your return. Reason code descriptions are located on the back of the delivery note.
Please include your original customs document if you received one.
If you no longer have your returns form, you can print one here
Return your order using the address label provided via your local postal service.
Unfortunately, we’re unable to offer a free returns service to our overseas customers.
How long does it take to process the return?
We aim to refund you as quickly as possible, but it may take up to 10 working days from receipt of the return for the refund to reach your account.

Do you refund the delivery charge?
Yes, in some cases, such as the item is found to be faulty, damaged or not as described and is returned to us within 30 days. Contact us for more information.

I’ve lost my delivery note.
If you’ve lost your delivery note please Contact us.

How do I return a faulty product?
Please Contact us if you wish to return a faulty or damaged product.

I still need help
Please contact our Customer Services team, who will be happy to help with any queries you may have.